The order can be cancelled if the product has not been shipped (pending review).

When we ship your order, you will receive a message via the mobile number registered in the order to confirm the shipment, along with the tracking number.

• Once the product has been shipped, the customer cannot cancel the order.

• If the order status becomes "executed", meaning the shipping label has been printed, it is not possible to modify or add to the order.

Important note:

If the order number has been processed, meaning the shipping label has been printed, and the customer wishes to cancel the order, the shipping cost will be deducted. This only applies to full payment and not installments (Tabi or Tamara...).

The money will be refunded to the customer after the shipment is returned to the store and it is confirmed that the products have not been opened or used by the customer.

When you wish to cancel the order and the order status is under review

Meaning (before the product is shipped and the order is fulfilled), please contact customer service to complete the cancellation procedures, taking care to provide the relevant employee with the following information:

Full name used in the application

order number

Mobile number used in the request

•In the case of ordering and paying through installments (Tamara or Tabi), the customer cannot cancel or return the order under any circumstances, even if the order status is under review.

Exchange and return policy:

For your safety and health, Raghad Henna Shop does not allow returns or exchanges of its products for health reasons and to protect public health. Exceptions are made for products that arrive due to a manufacturing error, as determined by customer service, or products that are not the order.

All problems and complaints are assessed by the customer service team, and the appropriate action is determined based on the condition of the product and the cause of the problem.

Some of the cases that are considered clear complaints are:

• The customer received a product different from the product they requested.

• A product arrives with a clear manufacturing defect, and the defect is assessed and approved by the quality manager.

If the product arrives damaged or defective:

First, the extent of the damage or loss is assessed and the cause is determined, whether it resulted from misuse by the customer or due to the shipping company.

Please note that all products leave the store intact, are well and securely packaged, and no product with a leak or obvious problem is delivered to the shipping company.

Also, the shipping company does not usually accept any shipment that has a leak or obvious damage, so any damage or leak that occurs after receiving the shipment from the warehouse may be due to the way the shipping representative handled it during the transport and delivery process, and not keeping the box in the right place.

If it is proven that the damage or leakage is caused by the shipping company, the customer must file a complaint directly with the shipping company, documenting the situation with photos and attaching the shipping representative's number and all details related to the shipment.

In this case, compensation for the damage will be provided by the shipping company in accordance with its procedures and policies.

If an error occurs in the order, the product will be different from what the customer ordered.

Provided that:

The replacement or returned product must be in its original condition and packaging, and must not have been used, opened, or had its packaging altered, in addition to the original purchase invoice.

You can exchange or return the product within 2 days of receiving it. After that period, the customer is not entitled to a claim after 48 hours.

The exchange or return process may take 7-10 business days.

• We also do not have a gold guarantee or anything like that. All our products are licensed and have obtained accredited certificates and laboratory certificates for the quality of all products in accredited laboratories.

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If the product does not produce results, there are many reasons for this.

• Failure to adhere to the method of use
• The result response varies from person to person.
• Discontinuing the product
• It can also cause internal problems such as iron deficiency, low iron stores, vitamin D deficiency, and others.
• Non-psychological factors play a major role in maintaining the health of the hair.

At Raghad Henna, we want to assure you that our products have gained the trust of many customers, as evidenced by the positive experiences and results they've had using our products. The website's ratings testify to these results, in addition to the expansion we've achieved.

Large pharmacies such as Nahdi, Al-Dawaa, and others.

Thank you all