The order can be cancelled if the product has not been shipped (pending review).

When we ship your order, you will receive a message via the mobile number registered in the order to confirm the shipment, along with the tracking number.

• Once the product has been shipped, the customer cannot cancel the order.

• If the order status becomes "executed", meaning the shipping label has been printed, it is not possible to modify or add to the order.

Important note:

If the order number has been processed, meaning the shipping label has been printed, and the customer wishes to cancel the order, the shipping cost will be deducted. This only applies to full payment and not installments (Tabi or Tamara...).

The money will be refunded to the customer after the shipment is returned to the store and it is confirmed that the products have not been opened or used by the customer.

When you wish to cancel the order and the order status is under review

Meaning (before the product is shipped and the order is fulfilled), please contact customer service to complete the cancellation procedures, taking care to provide the relevant employee with the following information:

Full name used in the application

order number

Mobile number used in the request

•In the case of ordering and paying through installments (Tamara or Tabi), the customer cannot cancel or return the order under any circumstances, even if the order status is under review.

Exchange and return policy:

For your safety and health, Raghad Henna Shop does not allow returns or exchanges of its products for health reasons and to protect public health. Exceptions are made for products that arrive due to a manufacturing error, as determined by customer service, or products that are not the order.

You can exchange or return the product that arrives to you with a manufacturing error, as determined by the customer service available at Raghad Henna Store.

To clarify, a damaged item (is a problem with the box and the damage is assessed according to the requirements of the quality employee at the factory) (and we make sure that the damage did not occur due to misuse) (or shipping companies that bear the responsibility of compensating the customer and filing a complaint against them)

Provided that:

The replacement or returned product must be in its original condition and packaging, and must not have been used, opened, or had its packaging altered, in addition to the original purchase invoice.

You can exchange or return the damaged product within 2 days of receiving the product. After this period, the customer is not entitled to a claim after 48 hours.

The exchange or return process may take 7-10 business days.

The refund will be processed after the damaged product arrives and its condition is verified, and then the amount will be transferred to your account within 3-7 business days from the date we receive the product.

If you wish to exchange the damaged product and choose the replacement, please transfer the amount of the difference between the damaged product and the replacement product.

If a price difference is found.

• We also do not have a gold guarantee or anything like that. All our products are licensed and have obtained accredited certificates and laboratory certificates for the quality of all products in accredited laboratories.

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If the product does not produce results, there are many reasons for this.

• Failure to adhere to the method of use
• The result response varies from person to person.
• Discontinuing the product
• It can also cause internal problems such as iron deficiency, low iron stores, vitamin D deficiency, and others.
• Non-psychological factors play a major role in maintaining the health of the hair.

At Raghad Henna, we want to assure you that our products have gained the trust of many customers, as evidenced by the positive experiences and results they've had using our products. The website's ratings testify to these results, in addition to the expansion we've achieved.

Large pharmacies such as Nahdi, Al-Dawaa, and others.

Thank you all